07-08-2008 12:10 PM - edited 03-15-2019 11:49 AM
I want to know what the best way to achieve this scenario. I have a DN, lets say x2000. One phone always has this number. I would like to have other phones / users to be able to back this line up (answer calls) if it is busy. I also need to be able to have those other phones / users to be able to remove x2000 if they do not need to back it up that day. Is there a way a user can add and remove a DN on a day to day basis similar to Extension Mobility?
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07-08-2008 05:29 PM
have you thought about Hlog for this scenario??
HTH
javalenc
if this helps, please rate
07-08-2008 12:55 PM
EM (Ext. Mobility) is the best option for this, as long as you enable it to allow multiple logins. They all will work like shared lines and can answer multiple calls (Depends on Busy trigger, Max calls).
Otherwise you can use MLA to assign rights to users to administer the phone page to add remove DNs as required, but it wont be very granular.
07-08-2008 05:29 PM
have you thought about Hlog for this scenario??
HTH
javalenc
if this helps, please rate
07-09-2008 03:51 AM
Thank you for your reply.
I Have considered this option, however the other users have their own exts as well. So when the use EM they will lose their number when the sign in. Can you sign in just one ext?
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