07-09-2008 03:24 AM - edited 03-15-2019 11:50 AM
Hi,
I have just upgraded a CME system to 4.3 / IOS 12.4.15ZX2 and I was hoping it would resolve an issue I had with 4.1 however it hasn't
When a PSTN caller dials in to CME they hit our IVR Script - This IVR was created using Stonevoice IVR Manager - for example the caller presses option 1 then option 1 again and this delivered to DN 7275.
7275 has CFNA and CFB to 7272
In the event DN7275 is busy the PSTN caller is send to 7272 however if CFNA occurs the caller hears ring back and when the timeout occurs the ring back stops and nothing else occurs.
Has anyone come across this issue before, or do you have any advice on how I could troubleshoot this issue?
FYI CFNA is working when a PSTN caller dials the DDI of 7275 its only when the call goes through the IVR.
Thanks,
Chris
!
dial-peer voice 1017 voip
description *** IVR DN5257 ***
service script1
destination-pattern 5257
progress_ind setup enable 3
progress_ind progress enable 8
progress_ind connect enable 8
max-redirects 5
session target ipv4:192.168.10.251
incoming called-number 5257
dtmf-relay h245-alphanumeric
codec g711ulaw
no vad
no supplementary-service h450.2
no supplementary-service h450.3
!
application
service script1 http://192.168.10.252/fw/Apps/IOSIVR/Server/TargetScript/script1.tcl
param msgLevel14 NONE
param selection33 7217
paramspace english index 1
param msgLevel15 NONE
param alert_time 15
paramspace english language en
param selection21 7204
param selection22 7284
param selection23 7266
param selection24 7295
param selection25 8600
paramspace english location http://192.168.10.252/fw/Apps/IOSIVR/Server/AudioFiles/
param msgLevel1 _GoodAfternoon.au
param selection11 7275
param msgLevel11 _Option1.au
param selection12 7283
param msgLevel12 _Option2.au
param selection31 7263
paramspace english prefix en
param selection13 7297
param msgLevel13 _Option3.au
param selection32 7263
param selection14 8600
!
07-12-2008 10:47 PM
What happens when you take out the "non supp h450.2"?
What is your telephony-service config?
07-13-2008 11:50 AM
I identified the cause of the problem.
If the CFNA timer on the first phone (7275) was greater than 15 secs the call failed. With a timer of 15 seconds or less the call was forwarded fine.
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