Phone Name Display (794X, 796X, 797X)

allenelson · ‎07-09-2008

This is a question regarding CCM and the display on the top of the LCD. When you add a telephone, it automatically puts the extension number in the top right corner. How can this be changed to something else, like a name instead?

The equivalent for CCME would be the description command under the phone configuration. Thanks in advance.

Kenneth Mohammed · ‎07-09-2008

Hello

I was just messing around with my phone, and it appears that the area you are talking about is controlled by the "external phone number mask" field. However, the only valid characters for that field are numbers, the letter X, and * and #. I did verify this by changing the text in that field, and the display on the top of the LCD changed.

Hope that helped.

allenelson · ‎07-09-2008

Correct, I've also been in there which makes absolutely no sense at all. However, that is under the directory number settings. That isn't set on a per phone basis. Something so simple like this shouldn't be so hard to find out?

Kenneth Mohammed · ‎07-09-2008

I'm going to go out on a limb and assume that call manager doesn't let you customize this field like you can using the "description" command under ephone-dn configuration in CME.

allenelson · ‎07-09-2008

crazy isn't it? what i have a harder time believing is that over the years no one got this into the system through requests..

anyone else have any input on the subject?

sfishbeck · ‎07-09-2008

Ken has it right. The one minor detail that he may have missed/didn't mention is that it will be populated by the external phone number mask for the DN appearing on button 1 for that phone (not bashing you, Ken!).

Changing the mask for any other line appearing on the phone will have no effect on the information bar display.