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UCCX report

huntlee
Level 1
Level 1

‎07-09-2008 11:09 PM - edited ‎03-14-2019 02:31 AM

For UCCX 6.0 Premium, my client was asking what type of reports they can see... does UCCX 6 has reports like 'how many abandoning calls each agent has', 'the longest idle / Not ready time for each agent', 'longest wait time for calls to be pick up' etc??

Thanks,

Hunt

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nagabhushanamj
Level 1
Level 1

‎07-09-2008 11:40 PM

Hi,

I thinks all the option should support by CUCCX6.x, Please check the below link for the same.

http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_6_0/user/guide/crs601hr.pdf

If its usefull rate this

Regards

Naga

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