CM6.1 call recording feature

Answered Question
Jul 9th, 2008
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Hi,all

I am testing the CM6.1 call recording feature . Does CM6.1 need a third-party recorder for the feature ? Can CM6.1 work as a recorder itself without using outside recorder ?

Thanks very much.

Correct Answer by Rob Huffman about 8 years 8 months ago

Hi Guys,


Yes, all versions of CCM require a Third Party product to do the actual recording :)


Devices That Support Call Monitoring and Call Recording


This section lists and describes the various devices that support call monitoring and call recording.


Agent Devices


Agent devices must be able to mix media for monitoring and to fork media for recording.

The system supports the following Cisco third-generation IP phones: 7906G, 7911G, 7931G, 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and 7971G-GE.


Supervisor Devices


Supervisor devices must be able to receive one-way media.


Recorders


Recorders must interface with Cisco Unified Communications Manager SIP trunk to receive recording calls.


Nice/Witness Recorders have been tested; Verint and other third-party vendors manufacture suitable recorders.


Page 429 of this great (large) doc;


http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsgd.pdf


Hope this helps!

Rob

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Correct Answer
Rob Huffman Thu, 07/10/2008 - 04:03
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Hi Guys,


Yes, all versions of CCM require a Third Party product to do the actual recording :)


Devices That Support Call Monitoring and Call Recording


This section lists and describes the various devices that support call monitoring and call recording.


Agent Devices


Agent devices must be able to mix media for monitoring and to fork media for recording.

The system supports the following Cisco third-generation IP phones: 7906G, 7911G, 7931G, 7941G, 7941G-GE, 7961G, 7961G-GE, 7970G, and 7971G-GE.


Supervisor Devices


Supervisor devices must be able to receive one-way media.


Recorders


Recorders must interface with Cisco Unified Communications Manager SIP trunk to receive recording calls.


Nice/Witness Recorders have been tested; Verint and other third-party vendors manufacture suitable recorders.


Page 429 of this great (large) doc;


http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_1_1/ccmfeat/fsgd.pdf


Hope this helps!

Rob

c-cho Fri, 08/22/2008 - 14:22
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Does anyone have any info on scalability or sizing info for using the CM 6.X recording feature?

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