07-10-2008 03:35 AM
Why am I getting a 403 forbidden error while trying to access CiscoWorks pages?
I have just terminated the upgrade from 2.6 to 3.0 and then to 3.0.1 without any errors.
Now when I try to access to RME or DFM pages I can get the 403 forbidden error page!
I have already done any steps into the User Guide, Diagnosing Problems With CiscoWorks Server, w/o success!
Thanks.
07-10-2008 06:39 AM
This is most likely due to a change in the server's hostname or access protocol (i.e. a change from http to https or vice versa). Please post a screenshot of the CiscoWorks homepage, followed by a screenshot of the browser showing the 403 error.
07-10-2008 06:48 AM
Using CS, Server, Home Page Admin, Application Registration I have unregistered/registered all faulty applications.
Now RME, DFM and IPM are ok!
Thanks.
Andrea.
07-10-2008 07:33 AM
Now only Device Diagnostic Tools does not work!
It uses http instead of https.
How can I change only this setting?
Thanks.
07-10-2008 07:39 AM
This may not be something that's very easy to do. But you can try these steps first:
* Disable SSL
* Restart dmgtd
* Log back in, and reenable SSL
* Restart dmgtd
If that does not fix the links, then you will need to open a TAC service request, and have them walk you through re-registering all applications with CMIC.
07-10-2008 08:04 AM
I can confirm that only the Device Diagnostic Tools portlet links (Device Center and Device Trouble) use http:
- http://ulisse:1741/cwa/linkDown.do
- http://ulisse:1741/cwhp/device.center.do
All other applications use https!
What can I do now? I'm not able to register it again!
Thanks.
Andrea.
07-10-2008 08:05 AM
As I said, if the disable/enable SSL didn't work, you'll need to contact the TAC to get the steps to re-register all of the applications with CMIC using a command line procedure. It's not very straight-forward, and it would be better to have TAC walk you through it.
07-10-2008 08:11 AM
Thanks.
Andrea.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide