Do any of you know whether custom reports/queries configured using the Historical Reporting plugin with UCCX can be saved when you upgrade from IPCX 4.x to UCCX 5.x? We are finalizing the SoW for Compass Group and that is one of their questions. The Supervisors want to know if their custom queries will work after the upgrade. I'm assuming they will have to download the new Historical Report plugin after the upgrade?
I have this problem too.