UCCX Historical Reports

Unanswered Question
Jul 10th, 2008

Do any of you know whether custom reports/queries configured using the Historical Reporting plugin with UCCX can be saved when you upgrade from IPCX 4.x to UCCX 5.x? We are finalizing the SoW for Compass Group and that is one of their questions. The Supervisors want to know if their custom queries will work after the upgrade. I'm assuming they will have to download the new Historical Report plugin after the upgrade?

I have this problem too.
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Anonymous (not verified) Wed, 07/16/2008 - 06:09

download historical reporting software from the upgraded CRS server and re-install it. Always reinstall HRC after server upgrade.

mlucas1911 Tue, 08/24/2010 - 07:31

You will have to re-install the new version of HR, if they have altered their list

of standard reports you'll have to save the .xml file and load it back into the new version.

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