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Phone displays "from CVP"

Unanswered Question
Jul 10th, 2008
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This is purely cosmetic issue (wish all issues were cosmetic).

When agent gets the call, the phone shows "From CVP" and below it acutal caller number.

Is there a way to remove or edit "From CVP" message?

CVP 4 using SIP proxy, ICM 7.2, CM6.1


Thanks.

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Actually what it says is "--CVP", correct?


Look inside the survivability.tcl file and you will see this:


set saveDisplay [infotag get leg_display_info]

set tmpDisplay $saveDisplay

append tmpDisplay "--CVP"

set callInfo(displayInfo) $tmpDisplay


If you wanted to change this, then this is the place. Be warned that Cisco say that they "can" pass on TAC assistance if survivability.tcl is modified.


Regards,

Geoff


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