Phone displays "from CVP"

yshraybman · ‎07-10-2008

This is purely cosmetic issue (wish all issues were cosmetic).

When agent gets the call, the phone shows "From CVP" and below it acutal caller number.

Is there a way to remove or edit "From CVP" message?

CVP 4 using SIP proxy, ICM 7.2, CM6.1

Thanks.

geoff · ‎07-10-2008

Actually what it says is "--CVP", correct?

Look inside the survivability.tcl file and you will see this:

set saveDisplay [infotag get leg_display_info]

set tmpDisplay $saveDisplay

append tmpDisplay "--CVP"

set callInfo(displayInfo) $tmpDisplay

If you wanted to change this, then this is the place. Be warned that Cisco say that they "can" pass on TAC assistance if survivability.tcl is modified.

Regards,

Geoff