Has anyone tried CallManager TAPI with Infor ERP System 21 CRM?

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Jul 10th, 2008
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I have a customer who is looking to user CUCM Business Edition - so CallManager 6.0 or 6.1. They use a CRM system called 'Infor ERP System 21 ' from IBM.

Has anyone tried using the Cisco TAPI client with this CRM system for click-to-dial and inbound screen pop? If so could you tell me if it works OK or if there are any known issues?



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Rajesh Revuru Thu, 07/10/2008 - 07:17
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Do you know if this new ERP is IE/Firefox based. If so there are some 3rd applications which can add some plugins which will allow to click-to-dial from the user interface.

Regarding screen pop-up your best bet would 3rd party applications, as cisco list of unified call connector doesn not include this new ERP System 21



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