Has anyone tried CallManager TAPI with Infor ERP System 21 CRM?

Unanswered Question
Jul 10th, 2008

I have a customer who is looking to user CUCM Business Edition - so CallManager 6.0 or 6.1. They use a CRM system called 'Infor ERP System 21 ' from IBM.

Has anyone tried using the Cisco TAPI client with this CRM system for click-to-dial and inbound screen pop? If so could you tell me if it works OK or if there are any known issues?

Thanks,

Chris

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Rajesh Revuru Thu, 07/10/2008 - 07:17

Chris:

Do you know if this new ERP is IE/Firefox based. If so there are some 3rd applications which can add some plugins which will allow to click-to-dial from the user interface.

Regarding screen pop-up your best bet would 3rd party applications, as cisco list of unified call connector doesn not include this new ERP System 21

http://www.cisco.com/en/US/products/ps7274/index.html

Actions

This Discussion