Error while upragding from 4.1.3 to 6.0.1

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Jul 10th, 2008
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Hi all,

Here is the error log i got during the upgrade :


The installation has encountered a unrecoverable internal error. For further assistance report the following information to your support provider.

Installation appeared to hang while executing "/usr/local/cm/script/ W1 PostInstall "4.1.3" /usr/local/cm/ /common/download/windows/ /common/log/install/capture.txt" (estimated time 0:00:10, lapsed time 0:05:00)

The system will now halt.


I canot find any information about this script nor the error. Does anyone have a clue about this ?

Kind regards,

François TETARD

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Jaime Valencia Thu, 07/10/2008 - 08:00
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on what HW are you trying to install that??

is 6.0.1 the exact version?



if this helps, please rate

francois.tetard Thu, 07/10/2008 - 22:50
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Here is the output of the Cisco Upgrade Tool concerning the Hardware :

INFO: Model "MCS7825H02" is a supported server for Cisco Unified CallManager version "6.0(x)".

It's a MCS7825H 2.2 EVV1 with 2GB of RAM, a 72Gb disk and a Pentium4 2.66GHz

And the exact version of the callmanager is 6.0(1a)

Thanks for your help.

Ayodeji Okanlawon Thu, 07/10/2008 - 23:26
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Did you run DMA on CCM4.1.3, and when you were installing CCM6.0.1 did you select import DMA files option?

francois.tetard Thu, 07/10/2008 - 23:43
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Yes I did run DMA and I did Select the DMA import.

Could this error come from DMA export error ? I do have some DMA errors but as I couldn't not find the table the errors were coming from, I did not correct them (CRSApplication).

Ayodeji Okanlawon Thu, 07/10/2008 - 23:53
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As long you get your tar file from DMA, it shouldnt be a problem.

I did run DMA from ccm4 before and got erros but TAC says, as long a you get yoru tar file, you should be good to go.

Is this a production environment or LAB?

Do you have a support contract, so you can log a TAC case


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