Unable to listen to saved messages on phone

Unanswered Question

Unity 4.0.4 /Exchange 2003sp2

I have an issue where end users has saved message in their inbox. When the user first logs into their VM it says they have 56 saved messages (which matches what their inbox shows) after pressing 3 for saved messages then 1 to listen to saved messages it gives a message " No saved messages ". Ideas?

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