I have a technical question related to Cisco IPCC products in one specific scenario. I have a Costumer who whish to have a contact center in a centralized site in Madrid, Spain, and two or more sites where the agents will be, one here in Mexico City and Lima, Peru. The design problem that I have is the bandwidth calculations of recording agents feature per session. This is a centralized deployment but I must know the right amount of bandwidth.
Can anyone help me please?