agent desktop changing dial number as entered

Unanswered Question
Jul 10th, 2008

In the agent desktop there is a checkbox, "dial number as entered" that I want to be checked when the application is started. How do I do this?

I have this problem too.
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Jason Aarons Mon, 11/28/2011 - 11:02

3 years later I'm running UCCX 8.5(1)SU2 with CAD and have the same issue. Did you ever get a solution or workaround?

Without putting a checkmark in "Dial Number as Entered"  I enter a 5-digit extension I get in bottom left corner "Call Failed: Invalid Destination", if I put the checkmark in I can 5 digit dial.

david.macias Mon, 11/28/2011 - 12:10

I thought that was you check it, it is set for the duration for the agent being logged in.  As for having it enabled from the start, I don't think I've ever seen that happen.


Jason Aarons Mon, 11/28/2011 - 12:32

I was able to use the 32 bit Desktop application to modify the workflow to have internal extension be 5-digit versus the default 4-digit, thus negating having to check that box.


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