07-10-2008 10:17 AM - edited 03-14-2019 02:31 AM
Hi,
I am working in a Call Center and have configured IPCC Express 4.1 with Premium Licenses over CCM 4.3.
We can record and play inbound calls but cannot do so with outbound ones. Is there any way to record them? Could you please give me some links or docs?
Thank you in advance
07-10-2008 08:26 PM
Hi Joguevil,
Are you using any 3rd party server for voice loggers (recording) or with the use of cisco server only.
regards
Naga
07-11-2008 08:33 AM
No, we are using Cisco CRS Server only (4.1). The fact is that we have automated the incoming call recording but we don't know if there is some other way to do so with outbound calls without using a 3rd party app.
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