Calls in queue

Unanswered Question
nagabhushanamj@... Thu, 07/10/2008 - 20:04
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Hi dvanzee,


I have shown the calls are in queue to the customer on CUCCX5.x with the use of Real time reporting Tool. Which is a plug-in option available in CRS application. I think the same will available in IPCC4.0.5.


I have enclosed the doc of CUCCX4.0.5 admin guide which has given the option where u can find the calls are in queue.


http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_0/maintenance/admin/crs401ag.pdf



Please rate the mail, if this usefull to you


Regards

Naga


honniesr Sun, 07/13/2008 - 18:25
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I modified the great wallboard that's listed in these forums for this very purpose.


It displays the queue, # of calls in queue, and longest wait time in queue. There are two versions of the script, one that auto-refreshes and one that the user has to click on the update soft key.


You can set it up as either a service, or as the idle url. Both work equally well.


If you search NetPro for the following "Displaying wall board information on phones" you should be able to find it.


HTH.


Thanks,

Robert

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