Pilot Point Logout

jeff.heckart · ‎07-11-2008

Hi,

I am on CUCM 6.1.1 and am struggling with a pilot point setup. I have a regular hunt group/hunt pilot that my users use the Hlog key to log in and out of, and it works great. The problem is that basic queuing is needed, so I am headed down the path of a pilot point.

I was hoping that the Hlog button would work for the hunt group/pilot point, but it doesn't. I have AC setup, and setup the hunt group with the user that is logging into AC. I log into AC, get call control up, but a call to the pilot point rings the phone regardless of if AC is online or offline.

If I can get through the login/logout process, I think that the pilot point will meet the needs without IPCC. What am I missing on the login/logout?

Thanks,

Jeff

gpulos · ‎07-11-2008

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Ayodeji Okanlawon · ‎07-11-2008

Here is a good doc an pilot point and queueing..

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_0_1/ccmfeat/fsccmac.html

Have a look and see if it helps

Please rate all useful posts

jeff.heckart · ‎07-11-2008

Thanks.

I have actually been through that doc. I'm not really sure why AC going offline has no effect on where the pilot point hunts.

jeff.heckart · ‎08-06-2008

As it turns out, an upgrade from 6.1.1 to 6.1.2 solved this problem. Must be a bug??