Setting a Subsriber on a schedule

Answered Question
Jul 11th, 2008

Hi All,


we have a department with shared voicemail and wish to close that departments voicemail down at 4pm as no-one will be able to return the calls until next morning, therefore I have created a closed message, created a new schedule with the ammended times and saved the particular subscriber to the newly created schedule. However when making a call to the subscriber it plays the open message.


Any ideas?


Thanks,

Darren.

Correct Answer by ranpierce about 8 years 7 months ago

yes you need to make sure that the alternate greeting is not enabled, if it is it overrides the standard and closed.


Hope this helps.


Randy

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5c5administrator Fri, 07/11/2008 - 12:32

Hi,


thanks for your speedy reply, yes I did enable the closed greeting, is there no other other settings?


Darren.

5c5administrator Fri, 07/11/2008 - 12:33

Hi,


thanks for your speedy reply, yes I did enable the closed greeting, is there no other other settings?


Darren.

Correct Answer
ranpierce Fri, 07/11/2008 - 13:26

yes you need to make sure that the alternate greeting is not enabled, if it is it overrides the standard and closed.


Hope this helps.


Randy

5c5administrator Sat, 07/12/2008 - 10:33

Hi,


thanks for that, the alternate message was enabled and once disabled the closed message was activated.


Regards,

Darren.

ranpierce Tue, 07/15/2008 - 07:12

Hey I have not been on for a few days but no problem and glad to help.


Thanks too.


Randy

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