Solved: Setting a Subsriber on a schedule

5c5administrator · ‎07-11-2008

Hi All,

we have a department with shared voicemail and wish to close that departments voicemail down at 4pm as no-one will be able to return the calls until next morning, therefore I have created a closed message, created a new schedule with the ammended times and saved the particular subscriber to the newly created schedule. However when making a call to the subscriber it plays the open message.

Any ideas?

Thanks,

Darren.

ranpierce · ‎07-11-2008

yes you need to make sure that the alternate greeting is not enabled, if it is it overrides the standard and closed.

Hope this helps.

Randy

View solution in original post

Jaime Valencia · ‎07-11-2008

did you enabled the closed greeting???

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

5c5administrator · ‎07-11-2008

Hi,

thanks for your speedy reply, yes I did enable the closed greeting, is there no other other settings?

Darren.

5c5administrator · ‎07-11-2008

Hi,

thanks for your speedy reply, yes I did enable the closed greeting, is there no other other settings?

Darren.

ranpierce · ‎07-11-2008

yes you need to make sure that the alternate greeting is not enabled, if it is it overrides the standard and closed.

Hope this helps.

Randy

5c5administrator · ‎07-12-2008

Hi,

thanks for that, the alternate message was enabled and once disabled the closed message was activated.

Regards,

Darren.

ranpierce · ‎07-15-2008

Hey I have not been on for a few days but no problem and glad to help.

Thanks too.

Randy