paolo bevilacqua Sat, 07/12/2008 - 03:14
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Yes, you can have IVR with either CUE, or TCL/IVR.


David Sandoval Sat, 07/12/2008 - 03:30
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Thank you, is there some documentation to set this up for the CUE side? Specifically, since the UC500 uses the Integrated Service Module, I couldn't find the licenses for it.

paolo bevilacqua Sat, 07/12/2008 - 03:39
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Hi, I'm not sure about the licenses, I think are needed only when you use IVR in conjunction with a VXML server, with the NM-CUe on an ISR router.


If you write simple IVR scripts using the script editor only, on the UC520, I don't think any license is required.


Please rate post if it does!

David Sandoval Sat, 07/12/2008 - 07:07
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Heres what I get when I try to add a db profile:


UC500-CUE(config)> ccn subsystem edbs dbprofile default

Operation not allowed with current installed license


I see there is a 2 port license file in the 3.0.3 CUE area, but I get the same error when that is installed...

paolo bevilacqua Sat, 07/12/2008 - 07:21
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Hi,

I think you've to clarify with a cisco UC500 PM if they support DB interaction IVR.

Possibly not.

ttrentler Tue, 08/19/2008 - 23:32
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Response That I got from the UC500 team when I asked a while back is that the Licensed IVR features for CUE will Not be supported on the UC500.




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