Chad Stachowicz Thu, 07/17/2008 - 16:30
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As far as I know enterprise data in CAD is per agent, said and done. I don't think you can get as granular as per state. Enterprise data does not work as granuarly as WorkFlow's :)

HTH, please rate useful posts


c-pinilla Mon, 07/21/2008 - 22:19
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Using IPCCX you can configure enterprise data to be modified by agents during calls. After a call enterprise data is showed until a new call rings. We want to modify the enterprise data between calls.




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