I am not able to see users in Global Directory of Attendant console. Attendant console is working fine, i have to transfer the call after manually giving the extension number of desired user.
Also i m not able to see Directory user tab in IP Phone. I have CCM 4.1, everything is working fine, but cant search the user on ip phone by directory tab. Please tell me how to enable it and how to see user in AC global directory.
I did not know you were using ccm4.1
Ok here is what you should do.
Delete the first folder with userlists (small u) and leave the one with the capital U. You can see that th first file has users without extension numbers and it looks like this is the file that AC is rerencing. This way we will force AC to use the file with teh capital U, since it will be theonly one remaining
After deleting the file, go to serviceability and restart the telephony call dispatcher service and try again
WHen you press the directory button on your IP phone what do you see?
You can do a qucik check and see if this is a DNS issue..
Go to CCMadmin>>System>>Enterprise parameters>> Scroll down to Phone URL Parameters.
Check your directory URL, makesure its pointing to the IP address of your publisher, not the hostname...example shown below:
Let me know if this helps..