Thanks for the help, now i can see the user directory in IP phone, but still not able to see the user in Attedant console global direcotry. I have execute the buildir.bat so many times, restart the callmanger, reinstall the Attendant cosnole but still not able to see the users in Attendant cosole global directory window.

I have manually enter the extension of users to transfer the calls.

Please tell me how to solve the problem. I will be very greatful to u .

I will look into this for you!

Hi,

Can you check to see if your users have their telephone number field populated in Callmanager..

You will find this under the user configuration..

If the users do not have their telephone numbers entered in, they will not show up in AC

yes the users has populated their numbers in the call manager, the prove is that when i saw the directory in IP phone it shows me username with respective extensions.

I am not having this problem in another office call manager, here i did nothing and user import automatically, only this call manager is giving me problem.

You could try restarting the CCM attendant console service.

Did you manually import users at any time?

Check if this file exist "corporated directory.txt"...

do the following

1In Cisco Unified Communications Manager Administration, choose Application > Cisco Unified CM Attendant Console > Cisco Unified CM Attendant Console User File Upload.

The Attendant Console User File Upload window displays.

Step 2Click the Delete button that appears next to the CorporateDirectory.txt link.

I have seen this before when there is a problem with the AC configuration. Pay Special attention to the usename and password and make sure the phone is associated with the acuser account for CTI use.

I never import the user manually. Everything running by default.

I have two folders in Program files one is

Program Files\Cisco\Unified CallManager Attendant Console\userlists

and files contain

#

# THIS IS AN AUTO GENERATED CORPORATE DIRECTORY LIST.

# Generated at: Sun Jul 13 15:33:22 PDT 2008

#

console, attendant, ,

hussain, ashfaque, ,

waqqas, umar, ,

amjad, usman, ,

hassan, wasim, ,

# Total user count: 5

second folder in Program Files

ProgramFiles\Cisco\CallManagerAttendant\UserLists

this file contain

#

# THIS IS AN AUTO GENERATED CORPORATE DIRECTORY LIST.

# Generated at: Mon Jul 14 17:24:43 PDT 2008

#

console, attendant, ,

hussain, ashfaque, 21002,

waqqas, umar, ,

amjad, usman, 21003,

hassan, wasim, 21001,

# Total user count: 5

I have CCM 4.1. and I cant see any File Upload option under application tab.

I have CCM Attend console option under in service tab.

I have attached the snapshot of service tab,

so please tell me how to delete the files, shall i manually delete the files from the program files.

thanks CHAMP, it is working now. Thank u so much for the continous help and support. I can see the user in the AC global directory.