Pre-requisite from cisco to use the CTI functions-

Unanswered Question
Jul 14th, 2008
User Badges:

what are the Pre-requisite from cisco to use the CTI functions- such as Silent Monitoring and Barging (both hardware and s/w requirements)

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
gpulos Mon, 07/14/2008 - 05:15
User Badges:
  • Blue, 1500 points or more


You need to install the silent monitoring piece when installing the CAD. (agent desktop) on your Agents and Supervisor.

Barging should work as long as you have your CAD installed on your Agent & Supervisor.


I've found the Broadcom NICs worked best for the silent monitoring.

(i've seen many problems with intelPRO NICs but they should have been fixed)

Please see the following link for more info on setting up silent monitoring, system requirements and verifing if your NIC will work with it:


This Discussion