Pre-requisite from cisco to use the CTI functions-

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Jul 14th, 2008
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what are the Pre-requisite from cisco to use the CTI functions- such as Silent Monitoring and Barging (both hardware and s/w requirements)

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gpulos Mon, 07/14/2008 - 05:15
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software:

You need to install the silent monitoring piece when installing the CAD. (agent desktop) on your Agents and Supervisor.


Barging should work as long as you have your CAD installed on your Agent & Supervisor.


Hardware:

I've found the Broadcom NICs worked best for the silent monitoring.

(i've seen many problems with intelPRO NICs but they should have been fixed)


Please see the following link for more info on setting up silent monitoring, system requirements and verifing if your NIC will work with it:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise7_0/installation/guide/cad700ig.pdf



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