Application end of life

Unanswered Question
Jul 14th, 2008

We need to know the End of life of all applications related to ICM 6.0 & CTIOS 6.0. From where can we get it?

I have this problem too.
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K_require Tue, 07/15/2008 - 02:19

Thanks dear. I want to know that CTIOS 6.0 is included in ICM 6.0 or do I need to find out EoL for it separately?

The CTIOS, the CTI server and the PG software should all be the same version.

You can run a PG from an older version with a central controller of a newer version - this will happen during upgrades of large ICM contact centers, where the central controller is upgraded and the PGs remain on the previous version until later.




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