07-14-2008 06:37 AM - edited 03-18-2019 09:16 PM
Hi everyone.
If a customer gets through to voicemail and presses 0 to get to reception. The number that is masked comes up as the Voicemail Port Number (e.g 8101 or 8102, or 8103 etc...) I would like the number of the person that is calling to be displays on the phones in reception.
For example, I ring 4093349 from 12345678 and reach the persons voicemail. Unity informs me that I can dial 0 for reception. When I dial 0, the number that is displayed on the CLID on the phone is 810x(where x can be any number).
The 810x are voicemail port configured in Call Manager and are a member of a Hunt Group. I would like the callers number 12345678 to display on the CLID of the receptions phone.
Can anyone shine any light on this?
07-14-2008 06:43 AM
Bug Details
Calls from Unity AA display VM port number on phone display prompt line
they added this parameter:
Display Original Calling Number on Transfer from Cisco Unity
this is only for CUCM 4.2(3) and 6.x versions. since CUCM 5.X is based in 4.1(x) you cannot find it on those versions.
HTH
javalenc
if this helps, please rate
07-14-2008 06:52 AM
Hi Javalenc,
Many thnaks for the super quick response.
I am far from being a guru in Unity. Where do I set this paramenter? Is it in Unity advanced Tools?
07-14-2008 06:55 AM
in CUCM
HTH
javalenc
if this helps, please rate
07-14-2008 07:07 AM
Hi Anthony,
Just to add a touch to the great tips from Jaime (+5 points for this Jaime :)
Here is where to change this setting;
ccmadmin> Services> Callmanager Service> Clusterwide Parameters (Device - Phone)> Display Original Calling Number on Transfer from Cisco Unity> **change to True
Hope this helps!
Rob
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