I have UCCX 5.0(2) With UCCM 6.1.1
I seem to remember reading the agent ring duration somewhere but I can't for the life of me find it. Can someone help?
Also, my problem is that agents are complaining ( and I have seen) that some calls are only ringing 1 and 1/2 or 2 rings before it puts them into Not Ready and re-queues the call. I thought the ring no answer duration was 12 seconds by default. I think there may be a different issue than the ring no answer timer, but I'm not sure where to troubleshoot these calls.
So, 2 things. Is the ring no answer setting in UCCX or UCCM? And, what would cause a call to only be presented to an agent for less than that time? Agents are across a WAN from the server, but in the same city. Would a bandwidth issue delay signaling such that the server is presenting the call but the agents phone doesn't actually ring right away? Or am I completely off the mark?