access to supervisor's teams only

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Jul 14th, 2008
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When I change the parameter for supervisor skills access to "access to supervisor's teams only" the supervisors are able to change skills for all agents, not just their teams. Is there a known bug for this or is my system just special? (5.0(1)SR02_Build026)


Any thoughts? Thanks.

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Randall White Thu, 07/17/2008 - 15:54
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I understand that there is an ES available from TAC for this problem (ES01 for CRS 5.0(2)SR1). I'm hoping to apply this to a Lab server next week to try it out.


Randy

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