CCX HR client login failure after Anti Virus installed on CCX server

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Jul 14th, 2008
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Anyone have an issue after installing AV on the CCX server where users could no longer log into the HR client? This is CCX 5.0(2) with CCM 6.1x non-HA

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ivillegas Fri, 07/18/2008 - 06:21
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Do a full uninstall and re-install of the Historical Reports client on PC. Make sure the Historical Reports client is listed as an exception on the proxy server configuration for the PC.

Anti-virus software that is running will block Historical Reports communication.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801bf503.shtml

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00801bf090.shtml


Chawki Salhi Thu, 07/24/2008 - 02:26
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Make sure your AV software is supported and present in the compatibility matrix.

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