I have installed the CCM 4.x on which i have installed the CRA 4.0. I am having problem with CTI Route point. I have add two CTI route Point but both status is unknow. I have restart the call manager so many times but still the problem is there.
Because of this problem I am not able to configure JTAPI Trigger.
I am getting following
Could not create CTI Route Point and corresponding Line on CallManager.
Please help me out.
You do not need to create cti rp in call manager. Just add the jtapi trigger in crs and it will automatically create the cti rp in callmanager and associate the cti rp with the jtapi usser.
Lets backoff a little and do basic troubleshooting.
Are your cti ports (call controll ports) registerd in callmanager ?
Can you check this?