Adding and modifying call handlers Unity 4.x

Unanswered Question
Jul 15th, 2008

Hi there we are adding new call handlers, in a way that anytime an external or internal call are received , a greeting like "Hello this is company XXX, our business hours are..." and after hearing to the greeting, call is directed to called extension or number.

We have succeeded in recording the greeting and assigning to a station (let`s say 3665) as a test.

The problem is when calling station 3665 we do not hear the geeting. We here normal ringing tones and even station rings.

We suspect taht everything else have to be done and configured in CManager (4.x) to forward calls to 3665 to Unity (4.x), hear the greeting message and then forwrd to station; but we do not guess what.

In Call Manager we have DN's from 9000 to 9031 reserved for messaging. Voice box is 9000.

Any suggestion?

Thx for helping

I have this problem too.
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thfergus Tue, 07/15/2008 - 07:06

Is the call ever transferred to Unity? Does the Unity voicemail server ever answer the call ?

Ginger Dillon Tue, 07/15/2008 - 07:26

Hi -

In CallManager, check the directory number or CTI route point that sends the call to Unity. Make sure it has a voicemail profile that points to the Unity server - associated hunt list and line group. If you are using a CTI route point, forward all calls to Unity. If you are using a directory number, typically you check the box for voicemail coverage on the line settings, for busy or ring no answer, go to voicemail. From your problem description, I think this is what you are missing.


iraira Tue, 07/15/2008 - 16:03

Yes it is.

Calls are tranfered to Unity when extensions are busy or no answer.

Now we want to implement greeting messages, before answering a call.

Jaime Valencia Tue, 07/15/2008 - 17:51

ok, what you're trying to is really easy so really don't know what you're missing

create a CTI RP, assign DN to it, set it to CFA to VM, on unity create a call routing rule for forwarded calls that match the DN you assigned to the CTI RP, set it to send to greeting of whatever you have (subscriber, call handler, etc) and that's it



if this helps, please rate


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