Hi there we are adding new call handlers, in a way that anytime an external or internal call are received , a greeting like "Hello this is company XXX, our business hours are..." and after hearing to the greeting, call is directed to called extension or number.
We have succeeded in recording the greeting and assigning to a station (let`s say 3665) as a test.
The problem is when calling station 3665 we do not hear the geeting. We here normal ringing tones and even station rings.
We suspect taht everything else have to be done and configured in CManager (4.x) to forward calls to 3665 to Unity (4.x), hear the greeting message and then forwrd to station; but we do not guess what.
In Call Manager we have DN's from 9000 to 9031 reserved for messaging. Voice box is 9000.
Thx for helping