CCM 3.3 and Hunt Group

tomahawk72 · ‎07-15-2008

Does anyone know why you would not be able to edit a Hunt Group anymore?

We are adding additional phones and users to an existing Hunt Group. The new phones are associated with the ac user and everything.

No matter where we place them in the Hunt Group TCD acts as if they're not there.

If we edit the Hunt Group and remove the current functioning phones and only place a couple lines from a new phone in it the call goes straight to voice mail.

Any ideas?

Jaime Valencia · ‎07-15-2008

add them again, restart CTI and TCD

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

tomahawk72 · ‎07-15-2008

Thanks, we've tried that already with no luck.

tomahawk72 · ‎07-16-2008

It turns out that it was the TCD service. We had restarted it in the past but at the same time we messed around with a lot of the line settings. So this time we just removed and re-added the lines to the group then restarted the service and all is well.

Thanks.