CVP/ICM will not recognize Agents logged in and ready

Unanswered Question
Jul 15th, 2008

CVP 3.0, ICM 6.0, Agent Desktop 6.0, VXML 3.0

This just started around 11:15, all agents are not recognized as being logged in and ready to take calls. Some scripts are answering in the night mode, others are rolling over to backup when agents are not ready or logged in. I have had the agents log out, exit desktop, and log back in. I have had them switch to phone agent.

Any ideas,


I have this problem too.
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Anonymous (not verified) Mon, 07/21/2008 - 09:42

When an agent logs in, their state is not ready. When they click on the ready button, the status at the bottom of the CAD, changes immediately to reserve instead of ready. They stay in this state for some time.

melinda.clancy Mon, 07/21/2008 - 10:23

What I found on my problem is that all of my voice quit talking to main location where I have my Callmanager Publisher and my side A's of ICM/CVP/IVR. Once that came back, my Roggers were fighting over who should be active. I had to stop and start the services on my roggerA and roggerB.


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