CVP 3.0, ICM 6.0, Agent Desktop 6.0, VXML 3.0
This just started around 11:15, all agents are not recognized as being logged in and ready to take calls. Some scripts are answering in the night mode, others are rolling over to backup when agents are not ready or logged in. I have had the agents log out, exit desktop, and log back in. I have had them switch to phone agent.