CUE: dial-by-extension?

Unanswered Question
Jul 15th, 2008

Have CUE 2.2.1 working fine with a custom .aef script for my auto-attendant. When callers choose to dial-by-name and enter an extension number the customer wants CUE to respond with the user's recorded name rather than "calling extension xxx". Is it possible to configure dial-by-extension to return the recorded name rather that "calling extension xxx" before transferring to the entered extension??

Thanks in advance,

Tony

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
chadlincoln Fri, 08/01/2008 - 11:00

If they want to dial by name, then I'd suggest having that be an option. If they want to dial by number, press 1, by name, press two. Then it will verify the name if they're recorded the name in cue.

Actions

This Discussion