Call Recording in Cisco Unity Connection - how do you do it?

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Jul 15th, 2008
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in the datasheet for CUC 2.1 it states that you can "Record a live conversation with a caller and have the recording sent to your mailbox".

Is there any system admin needed to enable this feature and as an end user how do you start recording a live conversation - I can't find this info in the documentation anywhere.



Correct Answer by thfergus about 8 years 9 months ago

Chris, please the information contained at the following link:

Setting up live record is the same for Unity Connection.

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ccpagel Tue, 07/15/2008 - 23:53
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Could anyone tell me if there's a programable softkey, feature code, or a service which I could configure rather than have to press 'conf' then live record DN and then 'conf' again.



Rob Huffman Wed, 07/16/2008 - 05:55
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Hi Chris,

Great question! This question does come up from time to time, but sadly, due to the way Conferencing works there is no method to configure the setup with a single button yet.

The Live Record Softkey is now available on CME 4.3 so you have to figure that this will be available in CCM somewhere down the road :)

The only thing that can make the process any quicker is to configure a Speed Dial button for dialing the Live Record Pilot number.

From a subscriber phone, dial a called party

After the called party answers, press the Conference button on the phone,

****This is where the Speed Dial Button can be used**** and dial the Live Record Pilot number.

Press the Conference button again to join the Unity recorder into the conference.

Hope this helps!


ccpagel Wed, 07/16/2008 - 06:06
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Thanks Rob, thats very useful.




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