Cisco Desktop Administrator will not sync."at least one or more errors occurred during synchronization" or "could not contact

Directory Services Server". It seems to be an authentication issue.

- checked postinstall on the CAD server and noticed that the AWDB credentials don't exist in Enterprise manager. We created a user and assigned it to the DB. but that still did not work.

- reset voip mon and sync server services.

- changed the authentication to NT and this works.