I have CRA 4.0, I am able to get the welcome prompt, but when i press 0 to transfer the call to the agent i m not able to get any thing. I m getting error that you have dial the wrong number.
I have installed the agent desktop on the laptop and IPT is assocated with abc user, ICD extension and primary extension box is checked in CM. I am able to login with abc user successfully.
But i m not able to transfer the call to the agent desktop, even dont know the call is coming in the queue or not.
please help me, where i m missing.
Let me know if your problem is resolved!
The aa scripts does not use CSQ. It is an auto attendant script that is used to dial by name, by extension and then transfer callto an operator.
To transfer callt o an operator you need to assign the operator's extesnion.
To do this, go to application>application management>click on the application name...
scroll down to the script section and look at the operExtn, click the check box and insert the operator's phone number inbetween the ""