7961 not taking the load with CME

Unanswered Question
Jul 16th, 2008

my phone is not taking load from CME and is not getting registered but when connected to call manager it is working fine by taking the load

I have this problem too.
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Paolo Bevilacqua Thu, 07/17/2008 - 00:30

Is type configured ?

Is load configured ?

Are all files configured with tftp-server ?

When all the conditions are met, phone will "take the load".

a001b20043809 Thu, 07/17/2008 - 06:28

Mohamed, I'm not sure... Do you have the appropriate phone load for the 7961 model? Or... Did you generate the configuration files from CLI?


configure terminal


create cnf-files


Some excerpt below:

Cisco Unified Communications Manager Express System Administrator Guide - Generating Configuration Files for Phones [Cisco Unified Communications Manager Express] - Cisco Systems - SCCP: Generating Configuration Files for SCCP Phones:


Hope this helps,


mohamedrishin Thu, 07/17/2008 - 22:46

Hi victor,

the phone took the load from call manager and now it is working with CME. i can send u the running config. but now the proble is phone is getting registered with data dhcp and when i change it manually it is not gettin registered.



Paolo Bevilacqua Fri, 07/18/2008 - 00:13


as mentioned above, you have not configured any "tftp server" statement for the FW files, consequently the phone cannott load them.

mohamedrishin Fri, 07/18/2008 - 01:20

but the phone is working now and the new problem is phone is not getting the ip from the voice dhcp and is taking from data dhcp.

this problem is only for two phones all others getting ip from voice dhcp

mohamedrishin Fri, 07/18/2008 - 01:30

i am not at the customer site now.

i ll check that. is there any other reasons for that problem.anyways thanks for the solutions

Paolo Bevilacqua Fri, 07/18/2008 - 01:35

No other reasons.

It is always necessary you setup remote access to CME else I can tell you that you will do a lot of trips over time.

Please remember to rate useful posts!

Justin Brenton Fri, 07/18/2008 - 07:01

Hi mohamedrishin,

Please check the "switchport voice vlan xx" on these ports, I'm willing to bet the xx is actually the data vlan and not the voice vlan.




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