Fax Solution.

networkdefence · ‎07-17-2008

We have a customer who currently has version 6.0 of cucm business edition.

They are currently trialing a stonefax solution so that users can send and recieve faxes via outlook.

However the core requirement that they require is to have one ddi for where by fax and voice calls can be recieved.

Currently with stonefax this can be done with using an ivr solution where by everytime you dial the ddi you get a prompt for voice and fax, but the customer doesn't think this is a suitable solution.

Are there other solutions out there which can do this, e.g. rightfax?

Thanks

Marc.

paolo bevilacqua · ‎07-17-2008

You try fax detection on the router:

http://www.cisco.com/en/US/docs/ios/12_3/vvf_c/cisco_ios_fax_services_over_ip_application_guide/detect.html

networkdefence · ‎07-18-2008

Interesting stuff. I am still reading through the article, but the router by inteligent enough to detect the difference between fax and voice calls and then either pass fax calls to the fax machine and voice to the call manager?

Is this possible or is the only way around this to use ivr functionality.

Also will this run with a 2851 router?

Thanks

Marc.

paolo bevilacqua · ‎07-18-2008

Yes, that's what fax detection does. Should work on a 2851.

However I never tried it myself and it would be necessary some good lab before you go for deployment.

jpdschell · ‎07-18-2008

Have you looked at XMediusFAX? www.faxserver.com

networkdefence · ‎07-18-2008

Yeah ive had a look at there website, but it doesn't mention whether the product can deal with voice and fax on one line though.

Marc.

networkdefence · ‎07-22-2008

Has anyone else used this article for fax detection and got it working? Also has it worked well to automatically detect faxes or do you use the ivr functionality instead?

Thanks

Marc.