Caller ID on queued calls

Unanswered Question
Jul 17th, 2008

Could I get the caller ID of the calls in queue in Contact Center Express in order to present to a Supervisor in real time? Is there any place (file, register,...) where I can get this information?

The customer is using CCX-5.0-ENHANCED

Thanks in advance,

Guillermo

I have this problem too.
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Chad Stachowicz Thu, 07/17/2008 - 15:56

Guillermo, I do not believe that this is an option. I hope to be corrected because my customers are ALWAYS asking about the kind of custom alerting I can give supervisor's and I always have bad news... Maybe someone whose a CAD expert can elaborate further

CHad

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