I have a 7961 phone that is used by a receptionist and I have setup the buttons like this:
1- Ext 201
2- PSTN Line 1
3- PSTN Line 2
4- PSTN Line 3
Two issues with this setup. Inbound calls from the PSTN goto the PSTN line buttons on not Ext 201. Therefore when the receptionist hits the down button on the rocker the list of calls is empty. I assume that this is because Ext 201 didn't make or receive calls, the PSTN DNs did. Is there a way to show a list of calls that hit the PSTN DNs?
Second issue is that when a call is received on button/DN Line 1 the caller ID takes up several lines on the display. If a second call comes in while Line 1 is active the second call's caller ID is hidden behind the call in session. Is there a way that new calls can be displayed over or on top of previous calls display?