07-17-2008 12:09 PM - edited 03-15-2019 12:02 PM
If an internal user dials a users extension the call forwards to the users cell phone...good.
If someone calls the user using the main company number with his extension on the end (xxx-xxx-5914) the call forwards to his cell phone....good.
If someone calls the main office number then enters in his extension when prompted the call does not forward and goes to voice mail...bad.
Any ideas why?
This is CCM 3.3
07-17-2008 12:34 PM
guess you don't have the same CFNA and CFB for internal and for external.
calls routed from unity are considered internal and that is working as designed
HTH
javalenc
if this helps, please rate
07-17-2008 12:37 PM
Sorry but I don't know what CFNA or CFB mean.
07-17-2008 12:47 PM
Call Forward No Answer
Call Forward Busy
HTH
javalenc
if this helps, please rate
07-17-2008 01:16 PM
Hi Randy,
Just to add a note to the good info from Jaime, I don't think the Internal/External Forward settings existed in CCM 3.3. Can you take a look at the Transfer settings in Unity and make sure they are set to "Ring Phone" not "Directly to VM"
Just a thought,
Rob
07-17-2008 01:30 PM
It's set to ring his extension.
And no, I don't see any internal/external forwarding settings.
07-21-2008 07:09 AM
I wanted to bump this up so some others have a chance to see it.
I still haven't been able to figure this out.
08-06-2008 09:26 AM
Hate to bump this up again...but we're still unable to figure out what is causing this problem.
08-06-2008 09:38 AM
I'm going to assume you have unity for your Autoattendant. Under the Call directory how is Unity set to transfer the call? Blind or supervised?
It sounds like Unity is not releasing the call...
Just a guess tho...
08-11-2008 12:26 PM
What is the Unity version that you are using?
If you open the port status monitor, what do you see on the port that is handling the call?
08-11-2008 08:57 AM
When the main office number is called, what is handling the call from there? Is it Unity?
It sounds like whatever it is does not send the call to the phone for it to be diverted on to the cell phone.
All the above instances that you have outlined appear to show that call manager is doing it's job ok.. but the last instance seems to indicate that the call is staying within the Voice mail application and not being sent on.
Do any other users have this problem? Are they set up the same way?
08-11-2008 04:05 PM
conf t
ephone-dn X
call-forward noan xxx-xxx-5914 timeout 16
please rate this post if helpful
08-11-2008 04:07 PM
disregard the last post I thought it was an callmanger express.
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