Calls going straight to voice mail or no voice mail at all.

Unanswered Question
Jul 17th, 2008
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Hello, we have an issue with a reception phone that has 5 lines attached to it. The plan is for lines 2001-2004 to ring and forward to the next if busy. If all are busy, it should forward to voice mail on 2000.

However, the problem is today customer's have been instantly forwarded to voice mail having to retry their calls a few times before getting through. Some calls will ring but result in dead air and a disconnect.

We tried a few resets and things but now it appears that the problem is there is no voice mail forwarding at all. It just rings.

Any and all help would be appreciated thank you.

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tim.giles Thu, 07/17/2008 - 23:10
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Sorry, I'm not sure I understand how you have it configured.

I'm guessing you have set it up like this.

2001 CFB to 2002

2002 CFB to 2003

2003 CFB to 2004

2004 CFB to 2000

2000 CallFWD all to voicemail pilot?

Why don't you set this up in Attendant Console and have the last number in the hunt pilot to go to VM?


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