XML Error [4] Parse Error.... with Extension Mobility...

Unanswered Question
Jul 18th, 2008

Ok.. one of my clients running CM 4.2 is having problems logging in at their site and getting Error [4]

I have read the documentation in "Troubleshooting Extension Mobility" which says...

Solution: On this page, right-click on the form.jsp, then select Save Link As or Save Target As. Select the location to download the form. Ensure that the first line of the form.jsp page reads: <%@ page import="java.net.InetAddress" %>

....call me a half wit but... what do I do with this file once downloaded? The other problem is that I have no remote access to the clients call manager or server so I am going to have to talk him through what to do with this file... I am assuming it goes into a directory somewhere??

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Zin.Karzazi Fri, 07/18/2008 - 02:19

how about replacing the form.jsp that exists with the one you changed? :)

Kid Dynamite Fri, 07/18/2008 - 02:27

Sorry... I should have mentioned that I cannot seem to find "form.jsp"

Is there any way that you could let me know what directory it should be in because I can't seem to find it!?!

Zin.Karzazi Fri, 07/18/2008 - 02:29

Try this one, not sure though:

C:\Program files\wfaavvid\tomcat\webapps\ROOT\form.jsp

Kid Dynamite Fri, 07/18/2008 - 02:31

Ok... will send the file over to them and get them to try that and see if it works!

Thanks for your help...

Kid Dynamite Mon, 07/21/2008 - 08:01

Found the file.. The actual directory is C:\Program Files\Cisco\Tomcat\webapps\emapp\jsp

And it is called "Form1" :D

BUT... putting that file in there and replacing the old one made it worse! When you try and go into Extension mobility.. it says "HTTP Error[404]" even if you restart the Tomcat service it refuses to recognise that file exists!?!

....and yes, I renamed correctly it when I put it in the directory on the server!

Any other idea?

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