07-18-2008 02:10 AM - edited 03-15-2019 12:03 PM
Ok.. one of my clients running CM 4.2 is having problems logging in at their site and getting Error [4]
I have read the documentation in "Troubleshooting Extension Mobility" which says...
Solution: On this page, right-click on the form.jsp, then select Save Link As or Save Target As. Select the location to download the form. Ensure that the first line of the form.jsp page reads: <%@ page import="java.net.InetAddress" %>
....call me a half wit but... what do I do with this file once downloaded? The other problem is that I have no remote access to the clients call manager or server so I am going to have to talk him through what to do with this file... I am assuming it goes into a directory somewhere??
07-18-2008 02:19 AM
how about replacing the form.jsp that exists with the one you changed? :)
07-18-2008 02:27 AM
Sorry... I should have mentioned that I cannot seem to find "form.jsp"
Is there any way that you could let me know what directory it should be in because I can't seem to find it!?!
07-18-2008 02:27 AM
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07-18-2008 02:29 AM
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07-18-2008 02:29 AM
Try this one, not sure though:
C:\Program files\wfaavvid\tomcat\webapps\ROOT\form.jsp
07-18-2008 02:31 AM
Ok... will send the file over to them and get them to try that and see if it works!
Thanks for your help...
07-21-2008 08:01 AM
Found the file.. The actual directory is C:\Program Files\Cisco\Tomcat\webapps\emapp\jsp
And it is called "Form1" :D
BUT... putting that file in there and replacing the old one made it worse! When you try and go into Extension mobility.. it says "HTTP Error[404]" even if you restart the Tomcat service it refuses to recognise that file exists!?!
....and yes, I renamed correctly it when I put it in the directory on the server!
Any other idea?
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