i'm using c# and JulMar's implementation of TAPI..
in a script, when a customer calls in, they're prompted for their account number. this is recorded in a database..
when the call reaches an agent i'd like to be able to query the data from the table to get the account number..
what should i be recording in the table with the account number, that is accessable from TAPI.. none of the identifiers seem to match up, unless i'm missing something and completely out in left field..