Edit IP-Phone configuration -''That key is not active here''

Unanswered Question

Dear All,

I hope you are doing fine, I would like if anybody can help me on the following issue, I need edit the configuration specific the DNS for one IP-Phone 7940 before to change to all cluster (4.2sr3), but when I tried to edit on my ip-phone it show a message 'That key is not active here', I did the procedure with padlock open, please let me know if have to change anything on the Publisher configuration...and what impact can get changing DNS to full cluster?

Thanks in advance


I have this problem too.
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Ayodeji oladipo... Fri, 07/18/2008 - 07:17


Most times DNS information are obtained from the DHCP server, so since its not statically configured you cant edit it that way.

To edit it, you will need to diable dhcp, and manually configure the phone settings, IP address etc. You can then change the DNS settings

rob.huffman Fri, 07/18/2008 - 07:44

Hi Andres,

When you see 'That key is not active here' it usually means that on the Phone Configuration page in CCM under the Product Specific Configuration "Settings Access" has been set to Disabled.

Hope this helps!



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