- Silver, 250 points or more
We are considering offering agents located at home, with ADSL connections, the opportunity to be part of the contact centre. CAD is likely to be accessed in a thin client environment alongside a physical IP Phone. However, even with a thin or thick client to access CAD, one of the main issues is voice recording which is curreently achieved by R/SPANing the Voice VLAN within the contact centre locations to copy the RTP streams to the Voice Recorder (Witness).
Is there any solution for providing voice recording for home users which are several L3 hops away across a SP's infrastructure?