I just want to verify something here. We are having an issue at a customer where randomly, calls are put on hold by agents and when they attempt to take the call off hold, the call is gone.
As I understand it, when that call is at the agent CVP is out of the loop. The call is established between the IP Phone and the Gateway the call came in on (these calls come in via PSTN).
Environment is CVP 3.0.
TAC is telling us to enable MTP on the gatekeeper trunk but I don't think this is the issue.