Activating 'Call-Forward-All' on a DN not configured as Line 1 on a 7965

niall.doherty · ‎07-21-2008

Is it possible to enable call-forward on a DN/line that is not configured as Line 1?

The phone is a 7965 with 6 lines (5 lines for Attendant Console and a personal line on Line 6).

My issue is that I cannot activate the Call-Forward-All on Line 6 through the telephone handset (I am aware we can do this using the Web User pages).

Is there a Service Parameter that can be modified to change this?

(The CallManager is version 6.1)

Any ideas would be great,

Niall

Rob Huffman · ‎07-21-2008

Hi Niall,

Good question :)

Currently Cfwdall is only supported for Line 1 on the phone as you have discovered. The only method available to Cfwdall Line 6 etc. is to do it from ccmadmin or the ccmuser web access page.

There is also a third party product called;

IPPhone callForwarder

This new version brings to the user the ability of defining and setting the call forwards from the IP Phone. When selecting the IP Phone callForwarder service, a menu with all available lines will appear. After selecting the line the user wishes to set the forward on, a new menu containing the forward definitions will show on screen. Only those forwarding parameters definied by the Administrator will be displayed. These parameters will show the actual forward destination. The user can then set any of these callForwards.

From this good link;

http://www.myvoipsource.org/index.php?option=com_content&task=view&id=47&Itemid=85

There is a feature/bug request open for this problem CSCdr03425. This bug is still outstanding:(

Hope this helps!

Rob